Last updated: August 10, 2026. Your privacy and data security are core pillars of the Velourex experience.
We only collect data necessary to process your orders.
Your information is never sold to third party advertisers.
You can request full data deletion at any time.
We collect information you provide directly to us, such as when you create or modify your account, make a purchase, request customer support, or otherwise communicate with us. This information may include your name, email address, phone number, billing and shipping address, and details of the products you order.
We use the information we collect to fulfill your orders, process payments, provide customer service, send purchase confirmations, updates, and marketing communications (where permitted), and improve our website and design catalog.
We do not sell, trade, or otherwise transfer your personal information to outside parties except for trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential (e.g. shipping carriers, payment processors).
We implement a variety of security measures, including SSL encryption and secure payment gateways, to maintain the safety of your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Depending on your location, you may have rights under regulations like GDPR or CCPA to access, correct, delete, or limit our use of your personal data. To exercise these rights, please contact our support team at privacy@velourex.com.
If you have any questions or queries about how we handle user data and personal information, feel free to contact us at support@velourex.com.