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VELOUREX
VELOUREX

Premium quality products designed to elevate your everyday life. Discover the extraordinary, delivered to your door.

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© 2026 Velourex. All rights reserved.

Customer Care

Shipping & Returns

Everything you need to know about our global shipping delivery speeds, customs, and simple returns policy.

Shipping Information

MethodDelivery TimeCost
Standard Shipping3 - 7 Business DaysFree on orders over $150, else $8.95
Express Shipping1 - 3 Business Days$15.00
International Shipping7 - 14 Business DaysCalculated at checkout

Easy Returns & Exchanges

We want you to be fully satisfied with your purchase. We offer returns or exchanges on items within 30 days of delivery, provided they are in brand-new, unworn condition with tags still attached.

01

Start Your Return

Contact customer support or visit our portals to request a return shipping label.

02

Pack Your Items

Securely place items back in original packaging with all tags attached.

03

Drop Off Shipment

Drop off the package at any authorized shipping carrier collection point.

04

Receive Refund

Refunds are processed within 5-7 business days of inspection back to payment method.

Need help shipping?

Browse FAQ center to see custom rules.

FAQ

Ready to return?

Initiate direct support requests easily.

Support